Questions & answers

Search for the machine you need in your city, pick your dates and press Book Now. Add your site address and pay online by UPI, card or net banking — the machine is booked the moment the payment goes through, and you get an order page with its own link. Our office then assigns the machine and confirms it to you. Every call about the booking goes through our office number.

It depends on the listing, and every listing says so clearly. Most earthmoving machines in India are rented with an operator, and the rate shown includes the operator unless the listing states otherwise. Some owners also allow the machine to be taken without an operator; where they do, that option and its rate are shown separately.

The listing states it. Most owners rent on a "diesel on customer" basis for earthmoving equipment, which means you fill the machine on site. Where diesel is included, the listing says so and usually specifies an hourly consumption limit. Check this before booking — it makes a real difference to the day's cost.

Every listing shows a base transport charge and a per-kilometre rate beyond the free distance the owner allows. When you enter your site address, the transport for your specific booking is calculated and shown before you pay, so there is no surprise later.

Yes, where the owner offers an hourly rate. Most owners set a minimum booking, commonly eight hours for earthmoving equipment, because moving the machine to your site costs them the same whether you use it for two hours or eight. The minimum is shown on the listing.

Request an extension from your booking screen. The additional hours are charged at the overtime rate that was shown on the listing when you booked, so you always know the number in advance. Extensions are subject to the machine being free — if it is committed elsewhere the next day, the owner will tell you.

Nothing. Registering, listing machines and keeping them listed are all free. The platform earns a commission only when a booking is completed, and that commission is shown clearly on every booking and on your payout statement.

Usually one to two working days once you have uploaded your business proof, GST or PAN details, bank details and the ownership and insurance papers for your machines. If something is missing or unclear, our team contacts you rather than simply rejecting the application.

No. Our office offers you a job only after the customer has paid, with the site, dates and duty hours spelled out. If you cannot do it, press “I cannot do this job” before the machine leaves your yard and the office gives it to someone else. Please hand a job back as early as you can, so the customer is not let down.

Confirmed bookings block those dates on the machine automatically, so it disappears from search for that period. You can also block dates yourself when a machine is under service or committed to a job you arranged offline.

The customer pays online at the time of confirmation. Your payout is transferred to your registered bank account after the job is completed, with the platform commission deducted and itemised. You can see every payout and its breakdown in your machine owner dashboard.

Online through our payment gateway — UPI, debit card, credit card, net banking or wallets. Card and UPI details are handled by the gateway and are never stored on our servers. Where a booking allows part payment in advance, the amount due at each stage is shown before you confirm.

Yes. A tax invoice is generated for every completed booking and is available from your bookings screen. Add your GSTIN to your account before booking and it appears on the invoice, so your accounts team can claim input credit where applicable.

Some owners ask for a refundable deposit against damage to the machine. It is tracked by our team, not deducted automatically. Once the machine is returned and the owner confirms its condition, the deposit is released, normally within seven working days. Any deduction for damage must be supported with photographs and a repair estimate, and is agreed with you first.

We start an approved refund within two working days. The money returns to the method you paid from, and banks and card networks typically take a further five to seven working days to display it. You receive a confirmation when we release it.

Yes. A booking you have not paid for is never charged — just leave it and it lapses. For a paid booking, the charge depends on how much notice you give — the exact scale is shown before you confirm, and cancelling more than 48 hours ahead normally costs nothing.

Report it the same day from your booking screen or through the contact page. Once you receive a full refund, and we try to find you a replacement machine at the same rate. Owners who fail to honour confirmed bookings are penalised and can be removed from the platform.

Call our office to move the dates rather than cancelling. A reschedule asked for with reasonable notice is usually possible, and it is free where the machine is free on the new dates. If you cancel instead, the standard cancellation scale applies — weather is not treated as the owner's fault.